KEEPING GEAR IN PLAY

How to give your gear the loving that it deserves.

PRODUCT CARE

WASHING

Washing instructions are printed on a white tag inside the product. Our ski gear can be machine washed or hand washed with cold water (30°). Rinse to ensure removal of any detergent from the fabric surface. Always wash separately from other garments. Before washing, empty all pockets and secure all zippers. Do not use bleach or softeners.

When drying, keep the gear away from direct heat. Don’t dry clean, iron dry or tumble dry your gear.

WATERPROOFING

Our outerwear is coated with solvent-free Durable Water-Repellent finish (DWR). It’s normal for gear to lose its water-repellency over time and/or multiple washes. If you notice that the water is no longer beading on the product surface and it’s feeling soggy, it’s time to re-coat your coat (or jacket, or pants).

We recommend using Nikwax. Either their Tech-Wash or TX.Direct Wash-In are great. Follow the wash instructions that these products provide, as guidance may vary depending on the product and fabric.

WEAR AND TEAR

When you’ve had a piece of outerwear for a long period of time, it isn’t uncommon to see some general wear and tear. Many people use duct tape to patch up old ski pants, this may be a short-term fix, but it is actually damaging and can make it much harder to repair the garment properly in the future. We recommend buying outerwear repair patches or tape, which can easily be purchased online. There are a variety available on the market, so find some that match your jacket’s colour and fabric type.

Lay your outerwear on a hard flat surface and use an isopropyl alcohol wipe to clean the fabric around the damaged area.
Trim any excess threads around the damaged area with care and be aware not to make the damaged area bigger or any worse.
Then line up the edges of the damaged area and apply the repair patch following the instructions provided, as the application of repair patches may vary.
Finally, leave your outerwear for up to 24 hours to allow the adhesive to properly dry before use.

REPAIRS

Our manufacturer warranty is two years and we work with two of the best outdoor clothing repair specialists in the EU (Green Wolf) and UK (LSR) to make sure that any repair work is of the highest quality.

Our warranty only applies to goods for which the original purchase receipt can be provided. Handwritten receipts are not accepted. Alteration of Planks products will void warranty. Should any garment’s key features or functions fail due to a manufacturing defect, we will repair it without charge or, if the defect cannot be repaired, provide a replacement.

Our first option is always to repair the garment. If it is not repairable, we will gladly replace it. Please understand we may be out of stock or no longer carry a particular product style or colour, if a suitable replacement cannot be found we will offer a full refund of the price paid.

Normal wear and tear, and damage from unforeseen accidents are unavoidable, therefore, rips and tears to fabrics are not covered under warranty.

Covered

Defective sewing
Defective zippers and attachment hardware
Velcro patches
Snaps
Missing or broken drawstrings, cords, and leashes.

Not Covered

Everyday wear and tear on the product.
Damage caused by skiing - falling on a rail, snagging your clothing on a tree branch, slicing your pant leg with your ski edge.
Damage resulting from improper washing, drying, and/or detergents.
Damage caused by the bottom of your pants dragging on the floor.
Beer or pizza stains.

If you have purchased Planks product through one of our retail partners, we ask that you first contact them for any warranty claims procedures they might have.

If you purchased your Planks product direct from us online, please contact customerservices@planksclothing.com