Shipping & Handling
Shipping rates
Our warehouse colleagues fulfil orders Monday - Friday, 9am-5pm (GMT), excluding public holidays. Where possible, we endeavour to dispatch items within 24 hours of the order being placed (working days). We are a small team and we appreciate your patience in times of delay!
In times of high order volume, such as in the lead up to and during the winter season, and during sale periods, packing and dispatch may take up to 5 working days.
Shipping is shown at checkout. Please note, we currently only ship within the United Kingdom.
- Royal Mail Tracked Delivery (3-5 working days) - £4.95 - Free on orders over £100
- DPD 48 Hour Tracked Delivery - £6.95
Please note, the shipping timeframes do not include the process/dispatch times.
IMPORTANT - We do not ship to PO Boxes.
Can I amend my delivery address after I placed an order?
We cannot guarantee order changes, however if you need to amend your order post purchase, please email us via info@planksclothing.com within 12 hours of order confirmation and we will endeavour to amend your order.
Any requests made after that 12-hour period are not guaranteed to be actioned in time.
How long will it take my order to arrive?
We will always endeavour to dispatch items within 24 hours of placing the order. However, in times of high order volume, packing and dispatch will take longer. We are a small team and we appreciate your patience here. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and public holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will be processed from the following Monday. If the order is made after 12.00pm the day before a bank holiday, it will be processed from the next working day.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with your parcel's tracking number and a link to track your order. UK customers can find tracking information by logging into their account.
If you do not receive any tracking information, please get in touch and a member of the Planks team can help locate it for you.
Planks Clothing cannot be held responsible for courier delays.
Do I have to pay customs, duties or tariffs?
No, there are no extra costs to deliver your order, other than what you pay at checkout. You will be charged the defined shipping costs and we will cover any additional customs or import duties on your order.
Other enquiries
Please email: info@planksclothing.com
We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.
If you have any suggestions or comments regarding Planks Clothing please contact us.